No, you don’t need to create an account to place an order, you can just fill in the details on the checkout page.

Wondering about the benefits of creating an account? Creating an account allows you to save your details, so shopping with us in the future is faster and easier. You can also edit your order if you have made a mistake, track the status of your order, and we’ll send you exclusive offers every now and then, too. Your details are safe with us and we don't pass them on to any third party marketeers.

Yes you can. Let us know if you need your gift to be delivered on a specific date in the 'Notes Section' at the checkout. We will do our best to accommodate your request. Please note dates must be Monday to Friday only.

Unfortunately, we can only deliver your order to one address. If you’d like to send gifts to different addresses, you’ll need to create a separate order for each address. If you have any queries about your delivery or need help placing your order, please get in touch with us so we can advise you further.

No, personalised gifts do not take longer to process. We design and process all personalised items in-house, ensuring a quick and efficient service. If for any reason we anticipate a delay we will email you immediately to let you know.

Sometimes emails from us will automatically go into your email junk folder (depending upon the email provider you use, this folder may be called ‘spam’ or 'junk') so you might find your confirmation email there. If you still can’t find your confirmation email, please contact us and we’ll check your order on our system because it might be an error was made when entering your email address.

We’ll confirm your order for you, so you’ll know your order has been processed. Please do not attempt to place an order before contacting us - we don’t want to charge you twice! We try to reply to emails as quickly as possible, usually within the same working day. If you don't hear from us please get in touch again and we’ll do our best to solve the problem for you as quickly as possible.

Yes. As soon as your gift has been dispatched we will notify you by email which will include an expected delivery date together with your parcel tracking number. The only exception to this is flowers which are delivered direct from the florist and some personalised items which may be fulfilled by a third party.

Yes, we are happy to amend any of your details for you. Simply send an email to us as soon as you can. Provided we have not already dispatched your gift we can change an address or a personal message, no problem.

We do. However, our courier will not be able to deliver your parcel directly to your recipient. Delivery is made to the central delivery point only. The signatory is usually the person responsible for all incoming parcels. Once you have tracked your parcel and obtained signatory confirmation, we advise you contact the hospital or hotel to confirm with them the parcel has been delivered and signed for and request the parcel is delivered to the patient/guest, quoting the ward or room number, as soon as possible.

Regrettably, we are not able to do this on your behalf therefore to ensure successful delivery we urge you to call the hospital or hotel to ensure the parcel reaches the recipient within the quickest possible time-frame. Regrettably, we will not be able to take responsibility if your recipient has moved ward location or has been discharged from the hospital before delivery is anticipated. Please also be aware that should your parcel be held at the location because your recipient has moved ward location or been discharged, it will be your responsibility to pick up the parcel from the location. If the parcel is returned to us for the same reason we will get in touch with you to let you know and provide any refunds due. Perishable items will not be refunded.

PLEASE NOTE: Both Couriers and Royal Mail WILL NOT deliver parcels to business addresses or Hospitals on a Saturday, therefore, please do not select this service. Instead, select our Next Day Delivery Service for delivery on the following business day.

In the event, your parcel arrives at your delivery location in a damaged condition please contact us immediately so that we can arrange a replacement for you.

If the parcel is noticeably damaged prior to delivery, for example, a bottle may have broken, it is unlikely our courier will attempt delivery. When tracking your parcel you may see a note "parcel damaged". Please contact us. Please be reassured rarely do parcels arrive damaged! Please also be advised, in order to be able to receive either a replacement item or full refund you will be requested to provide an image of the damage.

Unfortunately if a bottle has broken in transit we may not be aware of this unless the parcel is returned, on occasion it will be disposed of at the depot, or you have tracked the parcel and advise us of non-delivery.

When completing your details at the checkout you will have the opportunity to provide comments about your order and delivery. If you would prefer your parcel to be left with a neighbour or at the local post office please let us know. Perhaps you have a safe place we can leave the parcel, such as in a safe porch or wheelie bin. If no instruction has been typed in the comments box, and nobody is at home at the time of delivery, our courier will leave a "while you were out card" and take your parcel to the local Post Office for convenient collection.

We rely on you to have received your despatch confirmation email, so please ensure you double check the email address you have provided at the checkout. Your email will include your parcel tracking number. You will be able to track the progress of your delivery and alert us to any issues which may have arisen with your delivery. Please contact us immediately so that we can assist you and ensure your parcel reaches your recipient within the quickest time-frame. Should you not contact us within a reasonable time-frame regrettably we will not be able to take any responsibility for perishable items.

In the event, your parcel arrives and the contents are not as expected please contact us immediately so that we can rectify the situation for you as soon as possible. For lightweight items, we usually send a prepaid label so that you can return your item for a replacement or refund. For heavier items, we arrange for a courier to call to collect the item and arrange a further delivery for the correct item or a refund at your request.

We provide a tracking number on despatch of your order so that you can track the progress of your delivery. If any issues arise, please contact us, so that we can assist in successful delivery for you. Please note, we will be unaware of any issues that may have arisen to prevent delivery unless you inform us. We will only know if a delivery has failed if your parcel has been returned to our premises or we hear from you.

In the event a parcel has been returned to our premises, we will notify you straight away. Exceptions to this are if the parcel contains perishable/grocery items and they have been disposed of. We consider a reasonable time-frame for you to contact us to be within 1-7 business days. If grocery items are not delivered and returned or held at a depot after this time we may not be able to refund you.

If you change your mind because the gift you received is no longer appropriate for any reason, you are entitled to return it to us for a refund. However, please note that you are responsible for the return shipping charges. The item(s) must be unused and in a resaleable condition. A full refund, excluding the original shipping costs, will be provided. Exceptions include flowers and hampers containing perishable food. Flowers will not be refunded. Perishable foods within hampers will be excluded from your refund. Additionally, a 10% restocking charge will apply to all hampers.